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CASE STUDIES
Results Are the Only Measure That Matters
The organizations that come to Toucans Group are not looking for a first attempt. They need outcomes — measurable improvements to how their organization operates, delivers services, and uses the platform they have invested in — produced by senior practitioners running a lean delivery model, not a bloated team.
CASE STUDY 01 . SECURITY OPERATIONS
Modernizing State Government Security Operations
State government · Statewide multi-agency environment · Thousands of endpoints
SCALE
60%+ reduction in mean time to remediate
COVERAGE
100% statewide endpoint visibility
PRODUCTIVITY
3x analyst throughput improvement
CHALLENGE
The security team operated with fragmented, disconnected tools that created significant blind spots. Asset data lacked a single source of truth, vulnerability triage was manual and spreadsheet-driven with no consistent prioritization, and analysts had no real-time threat intelligence — spending most of their time correlating data across systems rather than remediating threats.
APPROACH
Toucans Group implemented a layered ServiceNow Security Operations architecture built around a multi-source CMDB that reconciles network discovery, endpoint telemetry, and agency registries into one authoritative source. The solution integrated real-time endpoint management with Vulnerability Response, layered in threat intelligence enrichment for exploitation-based prioritization, and configured a unified SecOps Workspace — with a phased roadmap toward AI-assisted triage.
OUTCOME
The deployment reduced mean time to remediate by more than 60%, delivered complete real-time endpoint visibility, and improved analyst throughput threefold. Security operations shifted from a reactive, fragmented function to a proactive, intelligence-driven discipline with real-time dashboards, audit-ready documentation, and a scalable foundation for expansion.
CASE STUDY 02 . CONTINUITY
Seamless ServiceNow Continuity Through Workforce Disruption
Global enterprise · Investment management · Six countries, ~$400B under advisement
SCALE
Six countries, ~$400B under advisement
CONTINUITY
Zero gap during full team turnover
COST EFFICIENCY
Lower cost than a full in-house team
CHALLENGE
During a period of widespread workforce turnover, the organization's entire in-house ServiceNow development team departed within weeks of each other, halting progress on business process automation. The team had also struggled with a difficult-to-use ServiceNow interface that limited employee adoption.
APPROACH
Toucans Group first rebuilt the platform's user experience, working directly alongside the client's internal team to design an interface employees could actually use. When the in-house team departed shortly after, Toucans Group was already embedded and stepped in immediately to backfill development and maintenance, drawing on senior and junior resources as needed to maintain momentum.
OUTCOME
Adoption of the redesigned interface increased to the point that the client purchased additional licenses to support more employees. The transition to ongoing support had no gap in development or maintenance, delivered at a lower total cost than maintaining a full in-house team.
CASE STUDY 03 . AI AUTOMATION
AI-Powered Vendor Risk Document Review
Large enterprise · Financial services & risk management
SPEED
Up to 40% faster first-pass review
CONSISTENCY
Same criteria across every document
TRACEABILITY
Every finding links to its source
CHALLENGE
The vendor risk team was manually reviewing hundreds of vendor-submitted documents — disaster recovery plans, security questionnaires, and SOC reports — as part of third-party risk assessments. Every document had to be opened, interpreted, and compared against internal standards by hand, creating slow onboarding, inconsistent reviews, and difficulty tracing findings back to source evidence.
APPROACH
Toucans Group designed and built an AI-powered document review workflow inside the client's ServiceNow environment, combining native Document Intelligence with custom-built skills that identify what each document supports, extract its content, and evaluate it against internal and external best practices. When a document fell short, the system automatically flagged it for analyst follow-up with a clear explanation of the gap.
OUTCOME
The workflow reduced first-pass review effort by up to 40%, improved consistency across reviews, and gave the team full traceability from every finding back to its source document. Analysts now focus on real exceptions instead of low-risk paperwork, and the same framework extends to compliance and audit evidence review.
